Privacy Policy

Last updated: 21/04/2024

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This privacy notice for Livefloww Technologies (‘we’, ‘us’, or ‘our’), describes how
and why we might collect, store, use, and/or share (‘process’) your information when
you: a) visit our website at https://www.livefloww.co.uk, or any website of ours that links
to this privacy notice, b) Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this privacy notice will help you understand your
privacy rights and choices. If you do not agree with our policies or practices, please do not use our services. If you still have any questions or concerns, please contact admin@livefloww.co.uk.

Summary of Key Points

This summary provides key points from our privacy notice.
What personal information do we process? When you visit, use, or navigate our
Services, we may process personal information depending on how you interact with
us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive
personal information.
Do we receive any information from third parties? We do not receive any
information from third parties.
How do we process your information? We process your information to provide,
improve, and administer our Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process your information for other
purposes with your consent. We process your information only when we have a valid
legal reason to do so.
In what situations and with which parties do we share personal information?
We do not share any information with third parties.
How do we keep your information safe? We have organisational and technical
processes and procedures in place to protect your personal information. However, no
electronic transmission over the internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorised third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the
applicable privacy law may mean you have certain rights regarding your personal
information.
How do you exercise your rights? The easiest way to exercise your rights is by
visiting https://docs.google.com/forms/d/e/1FAIpQLSfJ6BbmfRs73-
zlCa2sgOG8qmkdyEynHVhNapLuRFWZ2I5YRg/viewform to contact us. We will consider and act upon any request in accordance with applicable data protection
laws.

Want to learn more about what we do with any information we collect?

What information do we collect?

Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express
an interest in obtaining information about us or our products and Services, when you
participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect
depends on the context of your interactions with us and the Services, the choices you
make, and the products and features you use. The personal information we collect
may include the following, but this is not collected automatically and only done so when completing the “Contact Us” form voluntarily (that is available at https://docs.google.com/forms/d/e/1FAIpQLSfJ6BbmfRs73-
zlCa2sgOG8qmkdyEynHVhNapLuRFWZ2I5YRg/viewform) :
names
phone numbers
email addresses
mailing addresses
contact preferences
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate,
and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or
browser and device characteristics — is collected automatically when you visit our
Services.
We automatically collect certain information when you visit, use, or navigate the
Services. This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, such as your IP
address, browser and device characteristics, operating system, language
preferences, referring URLs, device name, country, location, information about how
and when you use our Services, and other technical information. This information is
primarily needed to maintain the security and operation of our Services, and for our
internal analytics and reporting purposes.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic,
usage, and performance information our servers automatically collect when
you access or use our Services and which we record in log files. Depending on
how you interact with us, this log data may include your IP address, device
information, browser type, and settings and information about your activity in
the Services (such as the date/time stamps associated with your usage, pages
and files viewed, searches, and other actions you take such as which features
you use), device event information (such as system activity, error reports
(sometimes called ‘crash dumps’), and hardware settings).

Device Data. We collect device data such as information about your computer,
phone, tablet, or other device you use to access the Services. Depending on
the device used, this device data may include information such as your IP
address (or proxy server), device and application identification numbers,
location, browser type, hardware model, Internet service provider and/or
mobile carrier, operating system, and system configuration information.

How we process your information

In Short: We process your information to provide, improve, and administer our
Services, communicate with you, for security and fraud prevention, and to comply
with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on
how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. We may process
your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your
information to respond to your inquiries and solve any potential issues you
might have with the requested service.
To send administrative information to you. We may process your
information to send you details about our products and services, changes to
our terms and policies, and other similar information.
To fulfil and manage your orders. We may process your information to fulfil
and manage your orders, payments, returns, and exchanges made through the
Services.
To enable user-to-user communications. We may process your information
if you choose to use any of our offerings that allow for communication with
another user.
To save or protect an individual’s vital interest. We may process your
information when necessary to save or protect an individual’s vital interest,
such as to prevent harm.

What legal bases do we rely on to process your information?

In Short: We only process your personal information when we believe it is necessary
and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like
with your consent, to comply with laws, to provide you with services to enter into or
fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate
business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain
the valid legal bases we rely on in order to process your personal information. As
such, we may rely on the following legal bases to process your personal information:
Consent. We may process your information if you have given us permission
(i.e. consent) to use your personal information for a specific purpose. You can
withdraw your consent at any time. Learn more about withdrawing your
consent.
Performance of a Contract. We may process your personal information when
we believe it is necessary to fulfil our contractual obligations to you, including
providing our Services or at your request prior to entering into a contract with
you.
Legal Obligations. We may process your information where we believe it is
necessary for compliance with our legal obligations, such as to cooperate with
a law enforcement body or regulatory agency, exercise or defend our legal
rights, or disclose your information as evidence in litigation in which we are
involved.
Vital Interests. We may process your information where we believe it is
necessary to protect your vital interests or the vital interests of a third party,
such as situations involving potential threats to the safety of any person.
In legal terms, we are generally the ‘data controller’ under European data protection
laws of the personal information described in this privacy notice, since we determine
the means and/or purposes of the data processing we perform. This privacy notice
does not apply to the personal information we process as a ‘data processor’ on
behalf of our customers. In those situations, the customer that we provide services to
and with whom we have entered into a data processing agreement is the ‘data
controller’ responsible for your personal information, and we merely process your
information on their behalf in accordance with your instructions. If you want to know
more about our customers’ privacy practices, you should read their privacy policies
and direct any questions you have to them.

Who we share your data with

In Short: We may share information in specific situations described in this section
and/or with the following third parties.
We may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets, financing,
or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we
will require those affiliates to honour this privacy notice. Affiliates include our
parent company and any subsidiaries, joint venture partners, or other
companies that we control or that are under common control with us.

How long we retain your data

In Short: We keep your information for as long as necessary to fulfil the purposes
outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the
purposes set out in this privacy notice, unless a longer retention period is required or
permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymise such information, or, if this is not
possible (for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it from
any further processing until deletion is possible.

How we keep your information safe

In Short: We aim to protect your personal information through a system of
organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational
security measures designed to protect the security of any personal information we
process. However, despite our safeguards and efforts to secure your information, no
electronic transmission over the Internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorised third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your information. Although
we will do our best to protect your personal information, transmission of personal
information to and from our Services is at your own risk. You should only access the
Services within a secure environment.

Collection of information from minors

In Short: We do not knowingly collect data from or market to children under 18 years
of age.
We do not knowingly solicit data from or market to children under 18 years of age. By
using the Services, you represent that you are at least 18 or that you are the parent
or guardian of such a minor and consent to such minor dependent’s use of the
Services. If we learn that personal information from users less than 18 years of age
has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at admin@livefloww.co.uk

Privacy Rights

In Short: In some regions, such as the European Economic Area (EEA), United
Kingdom (UK), and Switzerland, you have rights that allow you greater access to and
control over your personal information. You may review, change, or terminate your
account at any time.
In some regions (like the EEA, UK, and Switzerland), you have certain rights under
applicable data protection laws. These may include the right (i) to request access and
obtain a copy of your personal information, (ii) to request rectification or erasure; (iii)
to restrict the processing of your personal information; (iv) if applicable, to data
portability; and (v) not to be subject to automated decision-making. In certain
circumstances, you may also have the right to object to the processing of your
personal information. You can make such a request by contacting us on admin@livefloww.co.uk.

We will consider and act upon any request in accordance with applicable data
protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing
your personal information, you also have the right to complain to your Member State
data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and
Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your
personal information, you have the right to withdraw your consent at any time. You
can withdraw your consent at any time by contacting us as laid out above.
However, please note that this will not affect the lawfulness of the processing before
its withdrawal nor, will it affect the processing of your personal information conducted
in reliance on lawful processing grounds other than consent. If you have questions or comments about your privacy rights, you may email us on admin@livefloww.co.uk.

Updates to the Notice

We will update this notice as necessary to stay compliant with relevant
laws. We may update this privacy notice from time to time. The updated version will be
indicated by an updated ‘Revised’ date and the updated version will be effective as
soon as it is accessible. If we make material changes to this privacy notice, we may
notify you either by prominently posting a notice of such changes or by directly
sending you a notification. We encourage you to review this privacy notice frequently
to be informed of how we are protecting your information.

Contacting Us

If you have questions or comments about this notice, you may email us at
admin@livefloww.co.uk or contact us by post at:
Livefloww Technologies
Flat 45, 445 Southchurch Rd
Southend-on-Sea, Essex SS12EB
United Kingdom
If you are a resident in the United Kingdom, we are the ‘data controller’ of your
personal information. We have appointed Andriy Turbayevsky to be our
representative in the UK. You can contact them directly regarding our processing of
your information, by email at admin@livefloww.co.uk, or by post to:
Flat 45, 445 Southchurch Rd
Southend-on-Sea, Essex SS12EB
United Kingdom

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request
access to the personal information we collect from you, change that information, or
delete it. To request to review, update, or delete your personal information, please
visit: https://docs.google.com/forms/d/e/1FAIpQLSfJ6BbmfRs73-
zlCa2sgOG8qmkdyEynHVhNapLuRFWZ2I5YRg/viewform.